Terms and Conditions
Postage and Packing
We aim to process and post your order within 24hrs (with the exception of personalised items which are usually 48hrs), Lighter items will be sent with Royal Mail signed for, heavier or more bulky items will be sent by Royal Mail parcel post or by courier.
If you notify us that an item has not been delivered we do ask that you check at your local sorting office to see if it is there, we will also do a check. We will not send a replacement item until this has been done or that the 28day post office waiting period has passed. If you fail to collect from your sorting office or fail to re-arrange another delivery when a card has been left, and the item is returned to us, you will have to pay for the item to be delivered again. If you decide you no longer require the item we will refund you the cost of the item less 10% handling charge and postage.
Should you wish to return any item, you must notify us within 14 days of the original postmark of your intentions. We do ask that the item is unused and with the original wrapping, we do expect that you will have opened it to inspect it, but do ask that you take care during this. On the return of the item, providing it as stated you will be refunded the cost of the item and the original postage but not the return postage.
Personalised items are NOT returnable
Damaged in Transit
Should an item arrive damaged in transit, you must notify us at once via e-mail with a picture attached of the damage. Depending whether the item is repairable or not, we may ask you to post the item back to us (the cost of which we will refund to you) or simply send you another item. We will always try to solve this so that you are happy.
We do try to decribe each and every item as well as we can, but we may because we are human occasionally make a mistake and for this we apologise. We will if you have bought something that has been wrongly described try to sort this out, as it is our aim to have happy customers.
All items with artwork by Pat Knowles cannot be copied under any circumstances